Grievance Policy
Interactive Process
The interactive process is used to determine appropriate accommodations based on a person-by-person basis. The interactive process in accommodations involves a collaborative dialogue between the student and an AAS counselor to identify and implement appropriate support measures. The process is dynamic, allowing for adjustments as needed. Students are encouraged to provide feedback on the effectiveness of the accommodations.
Grievance Procedures
You may consider filing a grievance if there are:
- Unmet Needs: The services provided do not align with your needs. For example, if the accommodations you receive is insufficient to support your learning or participation in activities.
- Denied Accommodations: If you believe that an accommodation that could alleviate a barrier related to your disability was unfairly denied.
- Inadequate Implementation: If the accommodations that were approved are not being implemented in a timely or effective manner, leading to ongoing challenges in your academic or campus experience.
In any of these situations, we encourage you to follow the grievance procedure outlined below.
Step 1: Director of Access-Ability Services
Discuss your concerns with the Director of Access-Ability Services. They will work with your AAS counselor, department chairs, and relevant faculty to find a solution.
- Contact:
Althea Maduramente, PhD
Director of Access-Ability and Student Wellness Services
Phone: (718) 368-5975
Email: Althea.Maduramente@kbcc.cuny.edu
Step 2: 504/ADA Compliance Coordinator
If you disagree with the Director’s resolution, consult the 504/ADA Compliance Coordinator to understand your rights under the Rehabilitation Act, ADA, state, and local legislation. The 504/ADA Compliance Coordinator has responsibility for coordinating efforts to ensure access and non-discrimination for individuals with disabilities.
- Contact:
Lisa Khandhar, Esq.
Chief Diversity Officer/Title IX and ADA Coordinator
Phone: (718) 368-6793
Email: Lisa.Khandhar@kbcc.cuny.edu
Step 3: Office of the Vice President for Student Affairs
If the issue remains unresolved, you may appeal to the Office of the Vice President for Student Affairs.
- Contact:
Office of Student Affairs
Phone: (718) 368-5563
Email: Student.Affairs@kbcc.cuny.edu
Step 4: Office of the President
As a final step, you can escalate your complaint to the Office of the President, who makes the final decisions regarding disability-related matters.
- Contact:
Office of the President
Phone: (718) 368-5109
Email: President@kbcc.cuny.edu
Additional Options
You may also file a Section 504/ADA complaint with the U.S. Department of Education’s Office for Civil Rights. This does not affect your right to a prompt resolution within Kingsborough Community College.
- Contact:
Office for Civil Rights, New York Office
U.S. Department of Education
32 Old Slip, 26th Floor
New York, NY 10005-2500
Phone: (646) 428-3800
Fax: (646) 428-3843
TDD: 800-877-8339
Email: OCR.NewYork@ed.gov
Important Note
Retaliation against anyone who files a complaint or participates in an investigation is prohibited by CUNY policy, as well as federal and state law.